FAQ's
FAQ’s
Find quick answers to common questions below. If you need more help, you can contact us using the details at the bottom of this page.
📦 Where do you ship to?
We currently ship to customers within the United Kingdom. Shipping details and delivery options are shown at checkout.
🚚 How long does delivery take?
Orders are usually processed within 1–3 business days. Delivery times vary depending on the shipping method selected at checkout.
💳 What payment methods do you accept?
We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, UnionPay, Discover, and Diners Club.
🔄 Can I return or exchange an item?
Yes. Returns and exchanges are accepted in accordance with our Return & Refund Policy. Items must be unused and returned in their original condition.
❌ Can I cancel my order?
Orders can only be cancelled before they are processed for dispatch. Please contact us as soon as possible if you wish to cancel.
📩 Will I receive an order confirmation?
Yes. Once your order is placed successfully, you will receive an order confirmation email with your purchase details.
🔒 Is my payment information secure?
Absolutely. All transactions are processed through secure, encrypted payment gateways. We do not store your payment details.
💬 We’re Here to Help
📍 Address
146 Portobello Rd,
London W11 2DZ,
United Kingdom
📞 Telephone
+44 0759 589 3262
✉️ Email
contact@londontreehouses.com
Our friendly team is happy to assist you with any questions or enquiries.