FAQ's

FAQ’s

Find quick answers to common questions below. If you need more help, you can contact us using the details at the bottom of this page.

📦 Where do you ship to?

We currently ship to customers within the United Kingdom. Shipping details and delivery options are shown at checkout.

🚚 How long does delivery take?

Orders are usually processed within 1–3 business days. Delivery times vary depending on the shipping method selected at checkout.

💳 What payment methods do you accept?

We accept Visa, Mastercard, Maestro, American Express, Apple Pay, Google Pay, Shop Pay, UnionPay, Discover, and Diners Club.

🔄 Can I return or exchange an item?

Yes. Returns and exchanges are accepted in accordance with our Return & Refund Policy. Items must be unused and returned in their original condition.

❌ Can I cancel my order?

Orders can only be cancelled before they are processed for dispatch. Please contact us as soon as possible if you wish to cancel.

📩 Will I receive an order confirmation?

Yes. Once your order is placed successfully, you will receive an order confirmation email with your purchase details.

🔒 Is my payment information secure?

Absolutely. All transactions are processed through secure, encrypted payment gateways. We do not store your payment details.

💬 We’re Here to Help

📍 Address
146 Portobello Rd,
London W11 2DZ,
United Kingdom

📞 Telephone
+44 0759 589 3262

✉️ Email
contact@londontreehouses.com

Our friendly team is happy to assist you with any questions or enquiries.